Zebra's Industry Solutions can give your business a competitive advantage by connecting people, assets and data to help you make better decisions.
Scale and energise your retail strategy with a digital backbone that unifies your team, informs priorities and drives results with Zebra's retail technology solutions.
Zebra’s mobile computing, scanning, and printing solutions connect each operational area in your warehouse to give you the agility to realize transformational gains.
Zebra's healthcare technology solutions provide patient identity management, mobile health devices, and business intelligence data to improve efficiency.
Zebra’s manufacturing technology solutions enable manufacturers to become more agile, optimize plant floor performance and embrace market changes.
Zebra's market-leading solutions and products improve customer satisfaction with a lower cost per interaction by keeping service representatives connected with colleagues, customers, management and the tools they use to satisfy customers across the supply chain.
In today's world, the demands on transportation and logistics companies are higher than ever. Dedicated Warehouse, Fleet and Delivery, and Yard and Terminal solutions enable visibility to every aspect of your business and keep operations running flawlessly around the clock.
Zebra's hospitality technology solutions equip your hotel and restaurant staff to deliver superior customer and guest service through inventory tracking and more.
Empower your field workers with purpose-driven mobile technology solutions to help them capture and share critical data in any environment.
Technology is a key enabler in helping the Public Sector provide their frontline and back office workers automate business process and assets with a digital voice.
Zebra's range of mobile computers equip your workforce with the devices they need from handhelds and tablets to wearables and vehicle-mounted computers.
Zebra's desktop, mobile, industrial, and portable printers for barcode labels, receipts, RFID tags and cards give you smarter ways to track and manage assets.
Zebra's 1D and 2D corded and cordless barcode scanners anticipate any scanning challenge in a variety of environments, whether retail, healthcare, T&L or manufacturing.
Zebra's extensive range of RAIN RFID readers, antennas, and printers give you consistent and accurate tracking.
Choose Zebra's reliable barcode, RFID and card supplies carefully selected to ensure high performance, print quality, durability and readability.
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Zebra's rugged tablets and 2-in-1 laptops are thin and lightweight, yet rugged to work wherever you do on familiar and easy-to-use Windows or Android OS.
With Zebra's family of fixed industrial scanners and machine vision technologies, you can tailor your solutions to your environment and applications.
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Zebra's OEM scan engines, imagers, and private label OEM products offer flexible integration and help enhance product development with modern OEM technology.
Use Zebra's Temperature Monitoring and Sensing devices for vaccines, pharmaceuticals, biologics and any temperature-sensitive products.
Keep labor costs low, your talent happy and your organization compliant. Create an agile operation that can navigate unexpected schedule changes and customer demand to drive sales, satisfy customers and improve your bottom line.
Empower the front line with prioritized task notification and enhanced communication capabilities for easier collaboration and more efficient task execution.
Get full visibility of your inventory and automatically pinpoint leaks across all channels.
Reduce uncertainty when you anticipate market volatility. Predict, plan and stay agile to align inventory with shifting demand.
Drive down costs while driving up employee, security, and network performance with software designed to enhance Zebra's wireless infrastructure and mobile solutions.
Explore Zebra’s printer software to integrate, manage and monitor printers easily, maximizing IT resources and minimizing down time.
Make the most of every stage of your scanning journey from deployment to optimization. Zebra's barcode scanner software lets you keep devices current and adapt them to your business needs for a stronger ROI across the full lifecycle.
RFID development, demonstration and production software and utilities help you build and manage your RFID deployments more efficiently.
RFID development, demonstration and production software and utilities help you build and manage your RFID deployments more efficiently.
Zebra DNA is the industry’s broadest suite of enterprise software that delivers an ideal experience for all during the entire lifetime of every Zebra device.
Advance your digital transformation and execute your strategic plans with the help of the right location and tracking technology.
Aurora Focus™ runs on Zebra’s fixed industrial scanners and VS20/VS40/VS70 smart cameras and comes ready-made for specific tasks like barcode reading and verification, OCR, and presence/absence vision inspection.
Zebra Aurora Focus brings a new level of simplicity to controlling enterprise-wide manufacturing and logistics automation solutions. With this powerful interface, it’s easy to set up, deploy and run Zebra’s Fixed Industrial Scanners and Machine Vision Smart Cameras, eliminating the need for different tools and reducing training and deployment time.
Aurora Imaging Library™, formerly Matrox Imaging Library, machine-vision software development kit (SDK) has a deep collection of tools for image capture, processing, analysis, annotation, display, and archiving. Code-level customization starts here.
Aurora Design Assistant™, formerly Matrox Design Assistant, integrated development environment (IDE) is a flowchart-based platform for building machine vision applications, with templates to speed up development and bring solutions online quicker.
Designed for experienced programmers proficient in vision applications, Aurora Vision Library provides the same sophisticated functionality as our Aurora Vision Studio software but presented in programming language.
Aimed at machine and computer vision engineers, Aurora Vision Studio software enables users to quickly create, integrate and monitor powerful machine vision applications without the need to write a single line of code.
Adding innovative tech is critical to your success, but it can be complex and disruptive. Professional Services help you accelerate adoption, and maximise productivity without affecting your workflows, business processes and finances.
Zebra's Managed Service delivers worry-free device management to ensure ultimate uptime for your Zebra Mobile Computers and Printers via dedicated experts.
Find ways you can contact Zebra Technologies’ Support, including Email and Chat, ask a technical question or initiate a Repair Request.
Zebra's Circular Economy Program helps you manage today’s challenges and plan for tomorrow with smart solutions that are good for your budget and the environment.
Your branch workforce management processes should ideally empower your network to maximize sales while controlling labor costs, but this can be easier said than done – especially if your bank still relies on dated technology and processes, like paper schedules and manually assigned float pool employees. It’s nearly impossible to increase revenue if you can’t schedule the right employees for multi-skilled roles. With new patterns in branch traffic, high service expectations from customers, and new regulatory fines for predictive scheduling violations, you may be looking for ways to update your scheduling models and processes to ensure you’re driving revenue, improving efficiency, and increasing employee satisfaction. Sound about right?
If so, let’s talk about what you can do to manage labor in a way that will help drive more sales at your bank branches.
With the rise of digital banking and many branches now serving as consulting centers, it’s critical that branch staff have time for customer conversations. Customer service is imperative to convert sales. This requires you (or whoever on your team is responsible for scheduling) to accurately predict staffing needs and recognize both short-term and long-term trends in branch traffic and wait times.
That is impossible to do without the help of technology. People simply can’t see what artificial intelligence (AI) can. So, you will need to apply machine learning models to your forecasting process to help your team easily make sense of past labor forecasts compared to actuals, the impact of weather, and other anomalies that influence staffing needs and ultimately guide decisions. A forecasting solution with AI assistance can drastically improve forecast accuracy and someday even allow you to match employee personas or experiences with those of your employees for a deeper, more useful connection.
Something else to remember: Your forecasts should account for the full workload in branches; you’re not solving just a piece of the puzzle. With a workforce management solution that operates natively alongside activity management, time and attendance, appointment setting and branch execution technology systems, you can ensure your staffing forecasts account for factors like queue levels and wait times, upcoming events or promotions, routine activities like opening and closing procedures, and any variations in actuals versus forecast. As a result, you will able to schedule the right number of people with the right skills in the right place at the right time to efficiently foster customer engagement.
Many banks are struggling with the administrative time that branch managers and field leaders are spending to create and manage schedules. A recent survey found that the average manager spends almost nine hours a week managing schedules - almost a quarter of their time. The more time these leaders have to spend scheduling, the less time they have to focus on other responsibilities in the branch, like engaging with clients and employee coaching and development. If this is a familiar problem, it’s time to look at new workforce management tools because, with the right solution, branch managers can get optimized schedules in a matter of minutes.
What does the right solution look like?
Likely one that uses AI-powered algorithms to autogenerate optimized schedules that account for labor forecasts and budgets. With something like this in play, your branch managers can ensure their branches are adequately staffed for anticipated workload and branch traffic, while balancing colleague availability, skill set and certifications, preferences, and local or national labor rules and regulations. They just need to make small tweaks and revisions to get the final schedule, reducing a process that used to take hours to a matter of minutes. In turn, branch managers can put that time back into training branch colleagues, engaging customers, and driving sales.
The scheduling process should also be easy for branch staff; when colleagues are happy with their schedules, they’re more likely to be engaged at work and less likely to call out or seek opportunities elsewhere. Research has shown that unplanned absences can be costly for employers, so getting schedules right and increasing employees’ confidence in the process is key.
Employee self-service tools empower your branch employees to engage with the scheduling process and help branch managers fill open shifts effortlessly. With iOS and Android mobile-first self-service apps, staff can easily view their schedules from their phones, adjust their availability, call in sick or request time off, as well as swap shifts or bid on open shifts at neighboring branches. Branch leaders will still have to approve any changes before they’re finalized and applied, and there will be guardrails in the framework of this self-service tool to ensure business objectives are still met with the right staffing from a skills perspective. However, by giving employees the opportunity to make some adjustments without having to go through their manager for pre-approval, it becomes a win-win for the employee and the bank.
Just make sure the mobile employee self-service function is a native function of the workforce management platform, as this will enable any staffing changes to be automatically incorporated into the schedule. Managers are alerted if any proposed changes would violate labor regulations or branch rules, avoiding penalties or overtime expenses.
In the today’s leanly staffed branch network, there are a number of opportunities to use modern workforce technology to drive revenue, efficiency, and employee satisfaction. I know you’re probably still debating when and how you should upgrade or enhance your workforce tooling to make the most of these opportunities, but I recommend you consider starting this process as soon as possible. Legacy solutions are only going to fall further behind as transactions shift to digital channels and the pressure mounts to optimize branch staffing.
For more insights on what makes a difference to today’s lean branches, check out the recently released Fourth Annual International Branch Banking Employee Survey.
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