Success Story
Office Depot Leverages Zebra's Solutions to Meet Customer Expectations
Office Depot, a leading office supply retailer, has enhanced its operational efficiency and customer service by incorporating Zebra's Workcloud software and TC5X Series mobile computers. The software simplifies work allocation and administrative tasks, providing a self-serve solution for employees.
Office Depot
Challenge
Office Depot wanted a technology integration to streamline its operations, improve task completion rates and further optimize the omnichannel customer experience. The initiative is part of Office Depot's commitment to continually adapt to evolving customer needs and market dynamics.
Benefits / Outcomes
- 90% task completion rate
- 95% reduction in unwanted overtime costs
- Reduced schedule creation time from 3-4 hours down to 30 minutes
Customer
Office Depot
Boca Raton, Florida/USA
Solution(s)
Zebra Workcloud Task Management
Zebra Workcloud Scheduling
Zebra TC5X Series Mobile Computer
